NHLBI DIR IT
Wiki
For
day-to-day operational support (i.e., installing software, troubleshooting
error messages, how-to questions, etc.) you should contact the IT Service Desk. You can submit
a request online or
call (301) 496-4357(HELP). Your ticket will be triaged and sent to the group
best suited to help you.
You
can also reach out to the Office of Scientific Information (OSI) at nhlbi_dir_sio@nhlbi.nih.gov. OSI is a scientific IT team dedicated to the DIR,
supporting all labs with their scientific IT needs for the research. Reach out
early and often.
NHLBI Storage
NHLBIs primary
storage is the Isilon, which is hosted in the Building 12 Data Center on campus
and houses about 13 PB of DIR data. There are 4 locations that you may have
access to:
Home (H
:)
this is only
accessible by you
Lab (L:) these types of drives are only accessible to your lab.
This is typically the primary storage for a lab. All lab members have access.
Private (P:) these drives are typically used to store patient information
and only a subset of the lab may need access.
DIRSHARE this is a shared directory, typically used by NHLBI cores to transfer
data and results to/from DIR labs. DIRSHARE should not be used for primary
storage. Labs should transfer data back to their L-drives or P-drives
Learn more at the intranet page. See below for information on the DIR's Archive Storage Policy
Archive Storage Policy
In order to better
manage the DIR's data, we have a DIR Archive Storage Policy. This policy archive infrequently accessed data both on DIRSHARE and
L-drives. The policy does not archive data on P-drives or H-drives. Data on
DIRSHARE is archived if not accessed in 6-months. Data on L-drives is archived
if not accessed in 6-years. Every L-drive has a 1-TB folder called DO_NOT_ARCHIVE; data placed in this folder is never archived, not matter the age. To
retrieve archived data, you can submit an IT ticket to the ITAC storage team.
Data typically is restored in about one day.
Cloud Resources
DIR researchers have
access to cloud computing through NIH STRIDES. Learn more at the NHLBI Cloud Intranet Page. You can request a sandbox account to explore cloud resources. When
you are ready for a permanent account, please request one as part of your lab's
budget formulation. You can reach out to OSI at nhlbi_dir_sio@nhlbi.nih.gov to get started
Electronic Lab Notebooks (ELNs)
An
electronic laboratory notebook (ELN) is a system used to create, store,
retrieve and share electronic research records in a manner that replaces all
the functions of a paper notebook and complies with NIH records management and
security requirements. NIH requires intramural research labs to maintain ELNs. Please consult the intranet page for the latest information and how to get started.
Software Requests
NIH
allows only approved software that is to be used for NIH business purposes to
be installed on NIH computers. NHLBI maintains a list of approved and denied
software. If a program is not already on the approved list, approval from the
NHLBI ISSO is required before installing the software. To request a new software, you can submit a Software Request.
Data Management and Sharing (DMS)
The NIH published
the NIH DMS Policy effective January 2023. All intramural investigators must have DMS plans submitted in NIDB for all Z-supported research and clinical protocols. NHLBI suggests the following:
If your data needs to have controlled access: BioData Catalyst (BDC)
If a domain specific repository already exists,
please use it
Otherwise, we use our NHLBI
FigShare site
Additional Resources
DMS plan templates and FigShare submission instructions are available at the NHLBI DIR IT Teams Channel.
So are BDC and FigShare
Information Sessions
Reach out to OSI (nhlbi_dir_sio@mail.nih.gov )if you have any questions regarding BioData Catalyst, FigShare or other repositories
NHLBI Chat
NHLBI Chat is a secure general purpose chat bot available to all NHLBI
staff. While this AI tool is not trained on NIH, NHLBI, or biomedical data, it
allows staff to use this type of technology for sensitive workloads (excluding
PII). Find more information at the NHLBI Chat Intranet Page.
Other Resources
Approved
Adobe Creative Cloud Alternative Applications
The
NHLBI Customer Support Tool NCST
Standard IT Equipment Request Orde